Guided Help Desk

Download the Case Study

Learn how a Global 100 consumer packaged goods (CPG) company used augmented intelligence from CognitiveScale to:

  • Facilitate more frequent employee self-help, re­ducing the number of support tickets processed by expensive specialists.
  • 30%+ reduction in tickets fielded by the support center
  • 50% faster time to resolution 

Download the case study to see the specific:

  • AI-driven solution
  • Impact to their business
  • AI agent anatomy